Have a look at the status page for known issues ....
What happens if my unit does not power up?
Check that your electricity supply to OpenView is working. Make sure your OpenView SD is correctly fitted. When all else fails contact the person who supplied you who will do their best to help you.Why is something not working?
Sometimes things just get broken! Have a look at the Status page.
Can I watch HD TV content?
Yes. Have a look at this example.
What should I do with a screen like this?
The system cannot read the software from the SD card. This could have been caused by incorrectly powering down the system or removing the SD card whilst power is supplied. We recommend the following to remove/replace an SD card. Contact the person who supplied you for more help on this matter.
Why is it slow?
When OpenView is working you will see a "working" message at the bottom right of your TV screen. It takes time to find what you have selected and then once you have found it and selected the video from a server it takes time to establish the video stream. However, once the video starts things should run smoothly.
Why does it keep buffering?
It is normal for 1080 HD content to require some initial buffering before playing but it is not normal to get buffering once the video is playing. If you do experience buffering once the video has started then stop the stream and look for another stream on a different server. If the buffering problem persists then there may be a problem with your home network or your internet service provider. We recommend at least a 20Mbps internet connection for 3D and 1080p. You can check if there is a network problem (rather than a server problem) by trying an internet bandwidth test on another machine.
Why is the video poor quality?
The poor video quality is often due to the recorded content and you cannot do anything about that. This is often experienced on new film releases where someone has been sitting in a cinema and recording the movie onto a movie camera.
Why does my 1080p HD video stutter?
Perhaps because the source audio has been encoded as 5.1, click here.What do most people use?
1Channel although Mash Up is gaining ground. Try Icefilms or Project Free TV also.
Where can I watch HD movies?
For 1080p have a look at Mash Up, perhaps you may like this but make sure you read this.Or have a look here for 1080p.Where can I watch 3D movies?
Mash Up 3D Movies is an excellent source but there are only a few at this time. Have a look under VIP list, Staeel1984 is also an option.Can I watch live sport?
Yes but the streams are sometimes poor quality. Try Mash Up, Live and use the K1m05, Sports4u or Maxpowers set of streams. Also try out Sports-A-Holic in Video-Addons. Perhaps this may be best for you.Can I watch live TV?
Yes. Try Video add-ons such as BBC iplayer, itv player and Mash Up live.Can I synch the audio and video?
Yes. The audio can be delayed or advanced whilst playing.
Can I get an OpenView for my friend?
Yes contact the person who supplied you with your OpenView. These are our Independent OpenView Representatives (IORs).
